batgee Privacy Policy — How We Protect Your Personal Data

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by batgee ("the Company", "we", "us", "our"), the operator of the online gambling and sports betting platform accessible at batgee.asia. This Policy describes the personal data that batgee collects from registered players and website visitors ("you", "your", "the Player"), the purposes for which it is processed, the measures taken to secure it, and the rights you hold in respect of your personal information.

This Policy applies to all personal data collected through: the batgee website and any associated mobile or web applications; communications between you and the batgee support team; participation in batgee promotions, tournaments, and loyalty programmes; and all payment transactions processed through the platform.

By accessing batgee and providing your personal information during registration or thereafter, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside batgee's Terms & Conditions, which constitute the broader legal framework governing your use of the platform.

2 Data Controller Identity

batgee is the data controller for all personal data collected and processed through the batgee platform. The Company operates under an international gaming licence and is subject to the data protection obligations imposed by that licensing jurisdiction, as well as any applicable local privacy regulations that govern the processing of data belonging to Pakistani residents.

All data protection queries, access requests, and complaints should be addressed in writing to the batgee Data Protection team via the Support page on the platform. The Company will acknowledge all data-related requests within five business days of receipt and will provide a substantive response within thirty calendar days.

3 Information We Collect

batgee collects the following categories of personal data from players and platform users:

3.1 Identity & Registration Data

• Full legal name as it appears on your CNIC;
• Date of birth (used for mandatory 21+ age verification);
• CNIC number and copies of CNIC document submitted during KYC;
• Selfie photograph submitted alongside KYC documents;
• Username and chosen account display name;
• Email address;
• Mobile phone number.

3.2 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and method used;
• JazzCash or EasyPaisa account numbers associated with transactions;
• Bank account details (HBL, UBL, Meezan Bank) where provided for withdrawals;
• Cryptocurrency wallet addresses used for USDT TRC20, USDT ERC20, or Bitcoin transactions;
• Account balance history and wagering activity records.

3.3 Technical & Usage Data

• IP address and approximate geographic location at the time of login;
• Device type, operating system, and browser type;
• Session timestamps, login history, and duration of platform sessions;
• Pages and game categories visited within the platform;
• Game round records, bet history, and wagering patterns.

3.4 Communication Data

• Content of support chat conversations and email correspondence;
• Records of complaint submissions and dispute resolutions;
• Responses to optional feedback surveys and promotional participation records.

4 How We Collect Your Data

batgee collects personal data through the following mechanisms:

• Direct submission — information you provide during account registration, KYC document upload, payment transactions, and support communications;
• Automated collection — technical data collected automatically when you access the platform, including IP address, device identifiers, session data, and browser information via server logs and cookies;
• Third-party payment processors — transaction data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and blockchain network confirmations for crypto transactions;
• Fraud prevention partners — risk signals and flagged activity reports provided by our fraud detection service providers where necessary to protect the integrity of the platform and all player funds;
• Game providers — game round results, RNG outcomes, and betting records generated by third-party game software licensed and operated on the batgee platform.

5 Legal Basis for Processing

batgee processes personal data on one or more of the following legal bases, depending on the specific processing activity:

6 How We Use Your Data

batgee uses the personal data it collects strictly for the purposes identified at the time of collection. The primary uses are as follows:

6.1 Platform Operation

To create and maintain your batgee account; to authenticate your identity at login; to process deposits and withdrawals via your chosen payment methods; to credit bonuses and record wagering activity against active promotions; and to maintain an accurate transaction history accessible from your account dashboard.

6.2 Regulatory Compliance

To verify your age (21+) using CNIC documentation before processing any withdrawal; to satisfy the Know Your Customer (KYC) requirements imposed by our gaming licence; to monitor transaction patterns for anti-money laundering (AML) compliance purposes; and to file any mandatory regulatory reports required by our licensing authority.

6.3 Responsible Gaming

To monitor wagering patterns that may indicate problem gambling behaviour; to apply deposit limits, loss limits, or session restrictions where requested by the Player or triggered by automated responsible gaming monitoring systems; and to process and maintain self-exclusion requests, including permanent self-exclusion, in accordance with licensing obligations.

6.4 Security & Fraud Prevention

To detect, investigate, and prevent fraudulent transactions, account takeover attempts, multi-accounting, bonus abuse, and other activities that violate batgee's Terms & Conditions or pose a risk to the security of the platform or other players.

6.5 Customer Support

To respond to support enquiries submitted via live chat or email; to investigate and resolve complaints and disputes; and to maintain records of support interactions for quality assurance and training purposes.

6.6 Marketing (Consent-Based)

Where you have given explicit consent during registration, batgee may send you promotional emails or SMS messages about new games, bonuses, PSL cricket betting offers, USDT promotions, and other platform news. You may withdraw consent at any time by updating your communication preferences in Account Settings or by contacting support.

7 Data Sharing & Disclosure

batgee does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances. Personal data is shared only in the following limited circumstances:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and crypto payment gateway providers receive the minimum transaction data necessary to process your deposit or withdrawal. Each processor is contractually required to handle your data securely and in compliance with applicable financial regulations.
• Game software providers — Third-party game studios whose titles are hosted on the batgee platform may receive anonymised game round data for technical support and audit purposes. No personally identifiable information is shared with game providers beyond what is required for round-level dispute resolution.
• Regulatory and licensing authorities — batgee's licensing authority may request player data for compliance audits, AML investigations, or responsible gaming reviews. batgee is legally obligated to provide such data when formally requested.
• Fraud prevention and identity verification services — Specialist providers assist in document verification during KYC and in detecting fraudulent activity. These providers act as data processors under contractual obligations that restrict their use of your data to the specific purpose for which it was shared.
• Law enforcement and legal proceedings — batgee will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by law or a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of batgee, its players, or third parties.

8 Cookies & Tracking Technologies

8.1 What Cookies We Use

batgee uses the following categories of cookies and tracking technologies:

• Essential cookies — Required for the platform to function. These include session authentication tokens, load balancing cookies, and CSRF protection tokens. These cannot be disabled without affecting platform functionality.
• Functional cookies — Remember your language preference, currency setting, and layout choices to personalise your batgee experience across sessions.
• Analytics cookies — Collect anonymised data on how players navigate the platform, which game categories are most visited, and where technical errors occur. This data is used solely for platform improvement purposes.
• Security cookies — Assist with fraud detection by helping batgee identify unrecognised devices or unusual login patterns associated with your account.

8.2 Cookie Consent & Control

Non-essential cookies (functional and analytics) are set only where you have provided consent via the cookie preference panel displayed on your first visit to batgee. You may update your cookie preferences at any time through your browser settings. Please note that disabling essential cookies will impair your ability to access and use the batgee platform.

9 Data Storage & Security

batgee employs multiple overlapping security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction:

• AES-256 encryption for all personal data stored in batgee databases;
• TLS 1.3 encryption for all data transmitted between the Player's device and batgee servers;
• Access controls — internal access to personal data is restricted to authorised personnel on a strict need-to-know basis, with all access events logged and auditable;
• Two-Factor Authentication (2FA) available to all players to secure account access at the login stage;
• Regular security audits and penetration testing conducted by independent cybersecurity professionals;
• Incident response procedures — in the event of a data breach, affected players will be notified via registered email within 72 hours of batgee becoming aware of the incident, in accordance with our licensing obligations.

While batgee takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. Players are strongly encouraged to enable 2FA, use a strong unique password, and never share account credentials with any other person.

10 Data Retention Periods

batgee retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention obligations imposed by applicable law or our licensing authority. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Data required for ongoing regulatory obligations is retained in encrypted, access-controlled storage for the full statutory period before deletion.

11 Your Privacy Rights

As a batgee player, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request via the Support page. batgee will respond within thirty calendar days of receiving a valid, verifiable request.

• Right of Access — You may request a copy of all personal data that batgee holds about you, together with information about how it is processed and for what purpose.
• Right to Rectification — If any personal data held by batgee is inaccurate or incomplete, you may request that it be corrected. Corrections to identity-linked data (such as name or CNIC number) may require submission of updated supporting documentation.
• Right to Erasure — Subject to batgee's legal retention obligations, you may request deletion of your personal data. Where data must be retained to satisfy regulatory requirements, batgee will inform you of the applicable retention period and the data will be deleted upon its expiry.
• Right to Restrict Processing — You may request that batgee restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you object to a specific processing activity based on legitimate interest.
• Right to Data Portability — You may request a copy of your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider, where technically feasible.
• Right to Object to Marketing — You may opt out of receiving promotional communications from batgee at any time via Account Settings or by contacting our support team. This right takes effect immediately upon request.

12 Children & Minors

The batgee platform is strictly for adults aged 21 years and above. batgee does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. The Company's registration and KYC process is designed to prevent underage access; however, if batgee becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted except where required by law, and any deposited funds will be returned in accordance with regulatory guidance.

13 Changes to This Privacy Policy

batgee may update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform features. Material changes will be communicated to registered players via the email address on file at least seven days before the change takes effect. The updated Policy will be published on this page with a revised "Last Updated" date at the top of the document.

Continued use of the batgee platform after the effective date of any revision to this Policy constitutes your acceptance of the updated terms. If you disagree with any material change, you have the right to close your batgee account before the revision takes effect by contacting our support team.

14 Contact & Complaints

For any question, concern, or request relating to this Privacy Policy or the processing of your personal data, please contact batgee through the Support page. Our Data Protection team will acknowledge your enquiry within five business days and provide a substantive response within thirty calendar days.

If you are not satisfied with batgee's response to a data protection request or complaint, you have the right to escalate the matter to the relevant supervisory authority under the jurisdiction governing batgee's gaming licence. Details of the applicable supervisory body are available from the batgee support team upon written request.